Cancellation Policy

By completing a booking, the guest enters into a binding reservation with MARO Red Sea.

More than 24 hours before departure
The booking may be cancelled free of charge.

Less than 24 hours before departure
The full booking amount becomes due. If payment has not yet been made, MARO Red Sea will contact the guest to arrange payment of the outstanding amount.

In exceptional circumstances, MARO Red Sea may, at its discretion and subject to availability, offer the possibility to reschedule the booking to another date.

No-show
If a guest does not attend a confirmed booking and has not cancelled within the permitted cancellation period, the full booking amount remains due. MARO Red Sea will contact the guest to collect the outstanding payment.

The fact that payment is made on arrival does not affect the binding nature of the reservation or the guest’s payment obligation in the event of a late cancellation or no-show.

Boat operations are subject to weather and sea conditions and to decisions of the relevant Egyptian authorities and the Egyptian Coast Guard.

If a trip cannot operate because of an official restriction or for safety reasons, no payment will be due. Where possible, MARO Red Sea will offer an alternative date.

Once a trip has started, it cannot be refunded if it is shortened at the guest's request. If a trip must be interrupted by Maro Redsea for safety or operational reasons, we will assess the circumstances and offer an appropriate solution. This may include rescheduling, booking credit or a partial refund.

Guests are responsible for arriving at the confirmed meeting point or being ready for the confirmed transfer at the agreed time. A late arrival may shorten the trip. If the delay makes departure impossible, the booking may be treated as a late cancellation or no-show.

Routes, snorkelling locations, islands and other stops may be adjusted because of weather, sea conditions, safety considerations, local restrictions or operational requirements. A reasonable change does not automatically qualify for a refund if the private boat experience can still take place.

Where applicable, island entrance fees, beach fees, environmental fees or national park charges may be payable separately. If non-refundable external fees have already been paid on behalf of the guest before cancellation, these amounts may be deducted from any applicable refund.

Transfer conditions depend on the selected trip and pickup location. Guests must provide accurate accommodation and contact information. If a guest misses the confirmed pickup without informing Maro Redsea, the booking may be treated as a no-show.

Approved refunds will be returned using the original payment method wherever possible. Processing times may depend on the bank, payment provider or booking platform. Non-refundable payment-provider or third-party charges may be deducted where applicable.

Bookings made through hotels, travel agencies, online travel platforms or other third parties may be subject to the cancellation conditions of that provider. See our Terms & Conditions for full details.

Genuine emergencies will be considered individually. Any exception remains at the discretion of Maro Redsea.

To cancel or reschedule an existing booking, please contact us as soon as possible and we will take care of it personally.

• WhatsApp+20 150 507 2650
• Phone+20 10 4143 5941
• Emailinfo@maroredsea.com